Real pen, real ink, from the UK
Rated 5.0
The handwritten letter service
written tokeep customerskeep customers, bring buyers back, get invoices paid, win instructions, earn referrals, land meetings, be read, keep members, thank your VIPs, win renewals
Some letter writing services print a handwriting font. We use a pen: a robot holds an actual pen and writes every letter, note and envelope in real ink, then we post them to your customers for you. From £2.05 a letter, ex VAT, plus postage at cost.
Rated 5.0Plugs into
ShopifyKlaviyoZapierMake
The problem
Sent the email. Heard nothing?
Your newsletter, the win-back discount, the invoice reminder: they all land in the same inbox and get treated the same way. A note in real ink, with their name on it, looks like it came from a person.
- Software companyYour free trial ends in 3 days - Upgrade now to keep all your features.Yesterday
- Rewards clubYour points expire soon - Use your points before the end of the month.Yesterday
- Homeware storeYou left something in your basket - Complete your order before it's gone.Yesterday
- Weekly newsletterThis week's picks for
{{first_name}}- Our top stories and offers, chosen just for you.07:45 - Accounts teamReminder: invoice overdue - This is a reminder that payment for invoice
{{invoice_no}}is now due.08:30 - Fashion brandLast chance: the sale ends tonight - Everything you looked at is still in stock, for now.08:52
- Online shop
{{first_name}}, we miss you - It's been a while! Here's 15% off your next order, this week only.09:14 - Phone networkUpgrade offer: new phone, same number - You're eligible for an early upgrade.Sat
- Survey teamQuick question for you - Can you spare two minutes to share your feedback?Sat
- SupermarketYour weekly offers are here - Hand-picked deals, just for you.Sun
Real handwritten mail
Why a letter
Why a letter in real ink stands apart from email.
It doesn't look like marketing.
Their name is written on the envelope in real ink, so it looks like personal post, not another mailshot.
It's really handwritten.
A robot holds an actual pen. Run your thumb across the back of the page and you'll feel every line. Printed handwriting fonts are flat.
It sends itself.
Connect your store or CRM and a thank-you note goes out after every order, with no minimum and nobody lifting a pen.
It comes from you.
Written on your own letterhead, with your signature too if you want it. Your brand goes on it, never ours.
How it works
Design, configure and send.
Everything happens in the RoboQuill campaign builder, and a robot writes every piece with a real pen.
Name the campaign and pick a letter, note or envelope. Choose the handwriting, the envelope and your merge fields, with a preview as you go.
Rather not log in? Send orders from your store or CRM through our API, Zapier or Make. Open the campaign builder
Our products
A handwritten note service, plus letters and envelopes.
Send a handwritten thank-you note after every order, as a one-off campaign or triggered from Shopify, Klaviyo, Zapier, Make or your own system. The same real pen writes prospecting letters and hand-addressed envelopes too.
and every single one is genuinely handwritten…
The real thing
Our handwriting is real.
Move the slider. On the left, a flat printed font; on the right, a real RoboQuill letter written by a robot holding a real pen, with real ink.
Typed, and flat on the page
Printed fontHandwritten by RoboQuill
Add customised fields anywhere
Written with real pens and ink
With or without handwritten envelope
Our handwriting styles.
Reviews
What our customers say
Rated 5.0 out of 5 from 6 reviews · Read the reviews
“Out of the partners we work with, RoboQuill is exceptional and a key partner for direct mail. Above and beyond service, insights and quality. Would highly recommend.”
“Epic service from RoboQuill. They put together a beautiful mail out campaign for us, really seamless service, great value, will be using them again next time.”
“Absolutely fantastic experience with Stuart and the team. Exceptional, above-and-beyond customer service — highly recommend.”
“Excellent quality letters. Much better than the others in the market. Clean, crisp, thick writing card was used.”
Integrations
Trigger handwritten mail from your existing tools
Trigger handwritten mail from your CRM, eCommerce store, or automation platform. Use Zapier or Make for no-code workflows, or go direct with our API.
Works with Shopify, HubSpot, Klaviyo, Salesforce, WooCommerce, Pipedrive, Google Sheets, Clay, Zapier, Make, REST API. A trigger in any of them can send a handwritten letter, note or envelope.
ActivityToday
- 09:28
Salesforce: Globex moved to NegotiationFounder's letter to Raj PatelFounder's letterto Raj Patel, CFO at Globex · queued - 09:24
Google Sheets: Row 48 addedEvent invitation to Aisha KhanEvent invitationto Aisha Khan · queued - 09:22
Pipedrive: Northwind booked a demoThank-you letter to Ana SilvaThank-you letterto Ana Silva, Northwind · queued - 09:17
WooCommerce: First order #2210Welcome note to Sam OrtizWelcome noteto Sam Ortiz · queued - 09:14
Klaviyo: Win-back flow, step 3Win-back note to Jo BellWin-back noteto Jo Bell · queued - 09:08
HubSpot: Acme Ltd moved to Proposal sentFollow-up letter to Tom ReidFollow-up letterto Tom Reid, Acme Ltd · queued
Price calculator
What does a letter need to bring in?
Letters start at £2.05 each, ex VAT. Postage is charged at cost, so a letter sent second class comes to about £2.96. Put in your own numbers below.
Count only the orders the letter causes. Some customers would have ordered anyway, so the way to find your real number is a test: write to some lapsed customers, leave a matching group alone, and compare.
Profit after the letters
£405
The margin on the extra orders, minus the all-in cost of every letter, using your numbers above.
Break-even
One extra order in every 23 letters
Example: a handwritten note on Bloom & Co letterhead, with their insert card in the envelope.
White label
You run the brand. We run the pen.
Every letter and note goes out with your brand on it, never ours. We can print your logo, write on your own letterhead, add your signature if you want it, and put your inserts in the envelope.
See sample piecesFAQs
Answers to the questions marketers ask before they press send.
Can’t find what you need? Email [email protected] or request a consultation. We’ll walk you through data formatting, fulfilment options, and API access.
What is a handwritten letter service?+
A company that writes your letters, notes or envelopes and posts them for you. Some use people, some use robots holding real pens, and some print a handwriting font, which isn't handwriting at all. RoboQuill uses robots with real pens and real ink, so you can feel the writing on the back of the page. Letters start at £2.05 each, excluding VAT, with postage charged at cost.
How is RoboQuill different from other handwriting services?+
A robot holds a real pen and writes every letter in real ink, so you can feel the writing on the back of the page. Some services print a handwriting font instead, which is flat. We write and post from the UK, and letters can go out from your store or CRM through Zapier, Make or our API.
Isn't email cheaper?+
Per send, yes. The number to watch is the cost of each extra customer who comes back. Write to a hundred lapsed customers, leave a matching hundred alone, and compare who orders.
How do I order handwritten letters, notes, or envelopes?+
Email your letter or note copy (Microsoft Word or Google Doc) and clearly mark any merge fields that should be personalised. Download our data template for recipient details, populate it, and send both files to [email protected]. We’ll confirm artwork, quantities, and a send date before production.
How long does it take?+
We agree a send date with you before anything is written. The writing is rarely the hold-up. Getting the copy signed off and the list clean usually is.
Can you ship the handwritten mail back to me?+
Yes. We can post them straight to your recipients, or send the finished pieces back to you for hand delivery or to go out with gifts.
Are your handwritten letters written with real ink?+
Yes. Every letter, note and envelope is written in real ink by a robot holding a real pen, and it can hold biros and Sharpies too. We never print a handwriting font.
Which handwriting styles can I choose from?+
RoboQuill doesn’t rely on fonts. We train unique handwriting styles that mimic real people. Request samples to review options and find the personality that fits your brand voice.
Can you add my signature to handwritten letters?+
Yes. Provide a high-resolution scan of your signature and we’ll teach the robots to reproduce it consistently on every handwritten letter.
Can you insert extra items into handwritten envelopes?+
Yes. We regularly add business cards, stickers, coupons and lightweight gifts to our handwritten envelopes. Mention what you'd like included when you book your campaign.
Can you print my branding or use my stationery?+
We can print your logo on letters, notes, and envelopes, or work directly on your supplied stationery. If you prefer, choose our premium Conqueror paper stocks and matching envelopes.
Is there a minimum order for your handwritten letter service?+
There’s no minimum when you send handwritten letters, notes, or envelopes through our API, Zapier app, or Make scenarios. Manual, one-off campaign orders require a minimum of 10 pieces to cover setup.
Hold one before you spend a penny
Tell us where to send it and we'll post you a real handwritten letter. Turn it over, feel the pen marks, then decide.
Where should we send your samples?
All fields are required unless marked optional.