Handwritten notes and cards, without the afternoon with a pen.
Send a handwritten thank-you after every order. A robot writes each note in real ink on 350gsm card, then we post it to your customer for you. They see a note someone took the time to write. You didn't have to spend the afternoon writing it.
From £1.53
per note
Special prices available on request
Prices per item, exclude VAT. Postage charged at cost.
Why handwritten notes work.
It looks like someone took the time
Their name goes on the envelope in ink and the note is in real handwriting, so it reads as a personal thank-you, not another printed insert in the box.
It really is written with a pen
A robot holds an actual pen and writes every note on 350gsm card. Run your thumb across the back and you can feel the writing. A printed font is flat.
It goes out on its own
Connect Shopify, Klaviyo or your CRM through Zapier, Make or our API, and a note goes out after each order. There's no minimum when you send this way.
It carries your brand
Your full-colour logo on the card, a coloured envelope to match, and a QR code to your review page or an offer if you want one.
A thank-you that arrives a few days after the parcel
Handwritten notes are short by design: two or three sentences on A6 or A5 card, written in real ink and hand-addressed. That makes them quick to send after an order, a renewal or a first booking. Send one at a time from your store or CRM, or a batch for everyone who ordered last month.
Build in two things from the start. A delay, so the note lands after the parcel rather than before it. And a check before it sends, so a refund or a cancelled order doesn't turn into a thank-you.
“There is a kind of trust and sincerity in the price of a stamp.” Rory Sutherland, Ogilvy
- 01 · Sizes
- A6 or A5 card
- 02 · Card stock
- 350gsm silk or uncoated
- 03 · Envelope
- Matching, multiple colours
- 04 · Minimum order
- 10 notes, or none via API
How businesses use handwritten notes.
After the first order
A short thank-you a few days after the parcel arrives, mentioning what they bought. Written to bring them back for a second order.
Repeat buyers and big spenders
Thank your best customers by name when they hit an order milestone, with a line about how long they've been with you.
Customers who've gone quiet
A two-line note on the anniversary of their last order, instead of another discount email.
Subscriptions and renewals
A card when someone signs up or renews, triggered from your store or billing system.
Reviews and referrals
Ask a happy customer for a review, with a QR code straight to your review page.
After a meeting or event
A handwritten note the same week, while you're still fresh in their mind.
Three ways to work with us
Start however suits you. Send us a list and a brief, or plug us straight into your stack with our API, Zapier or Make. Either way, our robots write every letter with a real pen, then we print, stuff, stamp and post the lot.
Bulk handwriting
We write your mail and ship it back to you, ready for your team to stuff, stamp and post.
Handwriting and fulfilment
We write, print, fold, stuff, stamp and post the lot, straight to your recipients via Royal Mail.
Transactional
Single pieces written on demand from your CRM, store or other systems through our API, Zapier or Make.
Plug into your stack.
Trigger handwritten mail straight from your CRM, store and automation tools, or build against our REST API.
Works with Shopify, HubSpot, Klaviyo, Salesforce, WooCommerce, Pipedrive, Google Sheets, Clay, Zapier, Make, REST API. A trigger in any of them can send a handwritten letter, note or envelope.
- 09:28
Salesforce: Globex moved to NegotiationFounder's letter to Raj PatelFounder's letterto Raj Patel, CFO at Globex · queued - 09:24
Google Sheets: Row 48 addedEvent invitation to Aisha KhanEvent invitationto Aisha Khan · queued - 09:22
Pipedrive: Northwind booked a demoThank-you letter to Ana SilvaThank-you letterto Ana Silva, Northwind · queued - 09:17
WooCommerce: First order #2210Welcome note to Sam OrtizWelcome noteto Sam Ortiz · queued - 09:14
Klaviyo: Win-back flow, step 3Win-back note to Jo BellWin-back noteto Jo Bell · queued - 09:08
HubSpot: Acme Ltd moved to Proposal sentFollow-up letter to Tom ReidFollow-up letterto Tom Reid, Acme Ltd · queued
Frequently asked questions.
Are the notes really handwritten, or printed to look that way?+
Do you do handwritten cards as well as notes?+
How much does a handwritten note cost?+
Is there a minimum order?+
How long should a handwritten note be?+
Will it bring customers back?+
What our customers say
Rated 5.0 out of 5 from 6 reviews · Read the reviews
“Out of the partners we work with, RoboQuill is exceptional and a key partner for direct mail. Above and beyond service, insights and quality. Would highly recommend.”
“Epic service from RoboQuill. They put together a beautiful mail out campaign for us, really seamless service, great value, will be using them again next time.”
“Absolutely fantastic experience with Stuart and the team. Exceptional, above-and-beyond customer service — highly recommend.”
“Excellent quality letters. Much better than the others in the market. Clean, crisp, thick writing card was used.”
See the quality for yourself.
Request a free sample and feel the ink, paper, and handwriting before committing to a campaign.